ARLINGTON COMMUNITY
Haunted House
We want you!
Arlington Community Haunted House is powered by volunteers! Join us for event nights, set building, decorating, guest services, actor support, and more. Most roles require no previous experience, and training is provided. Volunteers are expected to follow safety rules, arrive on time, complete required forms, and help create a fun, safe experience for everyone.
Volunteer Roles
Volunteer roles at the Arlington Community Haunted House are divided into two main areas: Front End and Stage.
Roles marked (F) are Front End positions. These roles are best suited for volunteers who are friendly, dependable, customer-service oriented, and comfortable communicating and working with guests.
Roles marked (S) are Stage positions. These roles require professionalism, creativity, teamwork, and a willingness to work hard throughout long volunteer shifts.
Some volunteer opportunities, such as Construction or special Design Team workdays, take place outside of regular event-night shifts. On those scheduled workdays, volunteers will report to the appropriate Safety Coordinator or designated project lead for instructions and assignments.
No matter where you serve, all volunteers are expected to demonstrate respect, responsibility, reliability, teamwork, and a strong work ethic.
Ticketing (F)
Ticketing volunteers are responsible for checking in guests with reservations and helping walk-in guests purchase available time slots. They help keep the check-in process organized and move guests to the Line Wrangler when their party is ready. Any reservation or payment issues should be referred to the Front End Manager.
Parking Attendant (F)
Parking volunteers help arriving guests locate open parking spaces and keep traffic moving safely and efficiently. Parking attendants must wear a safety vest and carry a flashlight while working.
Actor Support/ Actor Hospitality (F/S)
Actor Support volunteers help care for the actors and volunteers working each scare night. They typically arrive about two hours before showtime to assist with preparing meals, organizing food and supplies, and delivering meals to the stage. They also help provide water, Band-Aids, and other basic support when staff members need assistance.
Concession/ Merch
Concessions volunteers sell hot chocolate, cider, pre-packaged snacks, and other approved food or beverage items available during the event. They help keep the concessions area clean, organized, and ready for guests. Concessions often operates alongside Merch Sales. Merch Sales is responsible for selling merchandise and keeping inventory.
Actor (S)
Actors bring the haunted house to life by performing characters and scares throughout the attraction. Actors must be at least 12 years old and report to the Stage Manager before each shift. Depending on costume and makeup needs, actors should arrive one to two hours before showtime. Actors are expected to follow their assignments, work safely, take required breaks, and support the rest of the stage team.
Set Designer/ Construction (S)
Construction volunteers help build and assemble the physical structures used throughout the haunted house. Volunteers must be at least 12 years old, able to safely use appropriate tools, understand basic measurements and math, and follow instructions carefully.
Set Designers help create the look and atmosphere of the haunted house. Volunteers may be assigned to specific sections and given project plans to follow. Work can include painting, decorating, placing props, creating custom set pieces, and helping complete the visual design of each area.
Set Designers and Construction Volunteers will often work hand in hand in building the set.
Line Wrangler
Line Wranglers help control guest flow between the Front End and the Stage. They communicate with both teams to determine when additional parties can enter the attraction, keep track of groups moving through the line, and review the haunted house rules with guests before they enter.
Line Wranglers remind guests that there is no filming, photography, flashlights, food, touching actors, or touching props unless specifically instructed. They play an important role in keeping the line organized and making sure guests are prepared before entering the haunt.